Welcome all students to listen to this edition of "Senior Sister has something to say" text radio interview show, we are honored to invite the 2003 tourism and hotel management alumni Deng Lixia, the current Ruisheng Group Hotel Industry Center Rui Hotel General Manager, Ruisheng International Center Project General Manager, come to listen to the sister to the upcoming graduation of our And is in the confusion stage of the small partners have what valuable advice it!

1、May I ask you are now engaged in the profession is your dream?

A: My personal understanding of the dream is closer to "doing a line of work and loving a line of work". First of all, dreams may be different for each person at different stages of life. In the process of growing and learning, we will have a more ambitious dream, but if we do not persist in learning, working and self-improvement, we may not be able to realize our dream in our lifetime. I myself learned through my profession and gradually had a clear understanding of my life goal after I entered the society, but it was not easy to achieve this goal. I divide my dream into career heights that I need to reach in every three years or every five years, and always keep my enthusiasm to accomplish these milestones with diligence, persistence and hard work to finally realize my dream.

2、What is your motivation to persevere in the hospitality industry? Does it come from the material or the spiritual?

A: Getting recognition from all walks of life in my work is the motivation that I have been persisting. Externally it is from customer satisfaction, internally it is from the recognition of the company and colleagues, these make me always hold the original intention and enthusiasm for the work. When work achieves certain achievements, both my own economic conditions and spiritual needs will be enhanced and satisfied. But harvesting recognition, changing economic income, and satisfying spiritual needs, etc., require continuous efforts. This is a cycle, put in the effort to reap the recognition, which becomes your motivation to persist.

3、What did your studies during school help you in your career?

A: Since high school, I have been exposed to hotel management related knowledge; after entering the university campus, I have significantly improved my theoretical knowledge level and professional service skills. During the study of hotel management, the school consolidated the systematic theoretical knowledge through the combination of practice and teaching; at the same time, I also had the opportunity to practice in the industry through practical training and other stage courses, which consolidated the professional service skills. Over the past ten years in the hotel industry, I have been transferred from the catering department to the front office department, and then to various departments such as human resources, marketing and sales, etc. The process of moving forward step by step is inseparable from the education and training of each future hotelier by my alma mater. In 2015, Chengdu Ruisheng-Bafulli Hotel officially became the flipped teaching hotel of the hotel management department of my alma mater, and I hope everyone can come to the hotel to experience it and practice the school motto of "service cultivation, knowledge and action".

4、Can you give some advice to the students?

A: I hope Ginkgo students will try their best to study and improve themselves both inside and outside the classroom. They should urge themselves to keep moving forward and move firmly towards their goals and ideals. Both boys and girls must be independent, and after achieving economic independence and character independence, they should think about starting a family on the basis of career stability, which is especially important for girls. At the same time, you should also diversify your abilities as much as possible, you can use the holidays to do some part-time jobs across industries, or learn cross-disciplinary knowledge, to broaden their knowledge and ability to cover.

On May 24, Shen Yanlan, Learning and Development Manager of Hilton Chengdu Chenghua, also the alumnus of the Department of Hotel Management shared her career development experience as a professional hotelier with the students from Department of Hotel Management and Tourism Management.

This lecture centered on "how to enjoy your work" and "career development in the hotel industry in the post-pandemic era".

On April 27, 2022, Jiang Yaoyu, the Vice President of Chengdu Alumni Association, also the outstanding alumnus of the Department of Tourism Management, donated medical supplies to Gingko College.

Yang Pengjiang, Deputy Director of the Employment and Entrepreneurship Center and Secretary General of the Alumni Association, and Jia Rong, Acting Director of Department of Tourism Management, received the donations on behalf of Gingko College.

Ginkgo Light｜Ma Shuai, A Handsome College Counselor with Passion and Love

On November 29, 2021, the 8th Sichuan Provincial College Counselor Competency Competition was held, in which 113 excellent counselors from 107 colleges and universities in Sichuan competed on the same stage. Ma Shuai, a counselor from the Department of Financial Management of Gingko College, won the third prize with his excellent professional skills and upbeat spirit.

With his original intention and dream of becoming a counselor since college, Ma Shuai has been working hard and steadily in his position, and has won the unanimous recognition of students and colleagues.

About the competition

“What I have gained is far greater than the award itself.”

It's learnt that the competition is based on the national standards with three parts: basic knowledge test, a heart-to-heart talk with student, case study, testing the theoretical level, professionalism, logical thinking, language expression, contingency ability and other comprehensive quality of the participating counselors. The contestants need to accept the double challenges of psychology and competence.

Talking about the harsh competition, Ma Shuai said: "Nervous for sure, even if I have prepared well before the match, when I stood on the stage and became the center of attention, my heart was pounding." But it is also due to the nervous state that Ma Shuai did not relax in the process of preparation and fully mobilized his emotions and daily knowledge reserves. In the competition, he had an excellent performance with his rich experience.

For the purposes of training his ability and showing his style, Ma Shuai frankly said that he had an ordinary heart for winning the award. "It is enough for me to be able to compete with excellent counselors from other universities in the province, exchange experiences and make friends." He said modestly that winning the award was a surprise and that he focused more on the experience gained from the competition.

About daily work

“Proper methods are necessary in our work.”

Faced with the ordinary but not simple position, Ma Shuai can't hide the passion in his eyes. He made up his mind to become a counselor in college, and now, he has realized his dream down to earth.

A teacher is the one who could propagate the doctrine，impart professional knowledge，and resolve doubts. As a guide and a listener of students, a counselor is also like an elder family member trusted by students. In his daily work, Ma Shuai is meticulous, observant and diligent in thinking, and puts every student in his heart. He affirmed the importance of empathy in the work of counselors. "College students and high school students have very different lifestyles, so focusing on dormitories and getting roommates to help each other and give feedback on problems is both necessary and effective." The "dormitory feedback mechanism" is automatically activated in case of unusual situations. Consisting of understanding the psychological situation of students, regular communication, finding problems, timely reporting, patient guidance, and occasional return visits, this mechanism has become the product of Ma Shuai's careful thinking.

With a friendly personality, Ma Shuai said that instead of being called a teacher, colleagues and students prefer to call him "handsome guy"(The meaning of the Chinese character Shuai is “handsome”). Students are willing to trust and get close to him, which is the warmest moment of the counselor's work. "When students encounter problems they can't solve, I take them for a stroll around the campus to make them feel more comfortable speaking their minds." As a link among the school, students and parents, Ma Shuai often communicates with parents and gradually improves the information network integrating home and school.

About ideal

“I hope to nourish my students with the spirit of Gingko”

What is the sense of accomplishment of being a counselor? Through several years of grass-roots working experience, Ma Shuai seriously gave the answer: "It is when students find a satisfactory job after graduation and say thank you to me that I really understand the meaning of the sentence: Plum blossoms everywhere." Ma Shuai sincerely added, helping others to enjoy yourself; he wants to cultivate more excellent talents for Gingko, which is the reason that supports him to keep going in that position.

Ma Shuai recalls that when he was in college, he got a lot of help from his counselor. Now, when he came to Ginkgo and took up the post of counselor, he has been nurtured by the Gingko spirit of " Cultivating Service Awareness, Learning by Practicing ", and he also has been passing on this spirit to generations of students.

Ma Shuai hopes that Ginkgo students will set up goals and strive hard in college to complete the established tasks in different grades, consolidate the knowledge base and defy difficulties. Ma Shuai encouraged that "Your future lies in your present efforts, and only after you integrate into the society do you realize that effort will always be rewarded just like there is always dawn every day."