The Star of Gingko College
——Fu Xianwei: who takes root in the first line of service to build “originality” with16 years of persistence.
Fu Xianwei, graduated from the Department of Hotel Management of Gingko College of Hospitality Management in 2006, a Hotel Management major admitted in 2003, now is working as Concierge Manager and Chief Concierge of Shangri-La Hotel in Chengdu. In 2013, he became a member of Golden Keys China. In 2016, he was awarded membership of Union International Concierge Organization, which symbolizes infinite honor and high affirmation. In 2017, he served as the Executive Committee of Golden Keys China in Sichuan. In 2019, he was the Chief Representative of Golden Keys China in Chengdu. In his 16 years of hotel career, he has grown from an ordinary intern to a department manager and from a “rookie” in the concierge department to the Executive Committee of Golden Keys China in Sichuan. With the right to recommend and assess Golden Keys, he has made his own career in the professional field.
On June 22, at the rehearsal scene of the 2021 graduation ceremony, the summer sunlight sprinkled a wisp of golden light from the gap between the doors and windows of the multi-function hall. With a straight figure, a business suit and shiny shoes, Fu Xianwei, who was invited back to his Alma mater to speak as a representative of outstanding alumni, began to accept the interview as soon as he stepped down from the stage. From his eloquence, the story of struggling and inspiring alumni unfolded.
Stay true to yourself
“Why did you choose Gingko College and hotel management major?” When asked why he chose the college and the major, Fu Xianwei made no secret of his pride in his alma mater and said “I was one of those children whose academic performance was not so outstanding since childhood. I entered a higher vocational college in Yibin and majored in the hotel when I was in high school. However, my parents supported me very much, and three years of higher vocational study made me find my own interests and specialties, and have a clear understanding of my professional consciousness. After graduating from technical secondary school, I chose to major in hotel management at Gingko College without any hesitation, and I do not regret my choice till today.” At that time, Fu Xianwei had no idea what his future would look like.
With a passion for hotel management, Fu Xianwei opened an indissoluble bond with Gingko College. After entering the college, Fu Xianwei focused on consolidating his professional foundation, as well as on both theory and practice of hotel courses. The three years spent by Fu Xianwei were busy and fulfilling. In his junior year, as other students in the class, he went to a hotel as an intern. “The job was in line with my major, and the pay was not bad,” he said with a smile, referring to the reason for his hotel internship. Looking back on his study at Gingko College, Fu Xianwei is grateful that he has met good teachers. “They not only taught me a lot of theoretical knowledge but also cultivated our professionalism of being serious, tolerant, dedicated and persistent, which is also the embodiment and extension of ‘Ginkgo Spirit’.”
Inspired by striving in the workplace
Firmly cast originality
Before graduation, Fu Xianwei chose to work as an intern in the concierge department of Kempinski Hotel. As a new intern, Fu Xianwei clearly knew his position and was fully prepared to start as a rookie. “Endure hardship, have an open mind, pick it up, and put it down” is Fu Xianwei’s philosophy of life. As was expected, his hard work finally paid off. Fu Xianwei smoothly passed the probation period and became a regular staff member of the Concierge Department of Kempinski Hotel.
Grasping every opportunity and steadily walking every step of life, Fu Xianwei had some fluctuations in his heart when he heard the news of the opening of the Shangri-La Hotel in Chengdu. After a brief struggle, Fu Xianwei officially entered Shangri-La Hotel in Chengdu, which was the beginning of the real grasp of his life.
Entering Shangri-La Hotel in Chengdu, Fu Xianwei did not slack off because of his previous experience in Concierge Department. On the contrary, with his hard work and professional knowledge, it only took him three years to work steadily from an intern to a regular employee and then to a department head.
During his work, Fu Xianwei served as the private butler of Russian Vice Premier, German President, President of Jardine Matheson, Prime Minister of Congo, Japanese Prime Minister and other dignitaries and national political leaders. He also served as the private butler of Jack Ma who is the Alibaba Group founder, basketball superstar Stephen Curry who has won NBA champion three times, pianist Lang Lang and many other celebrities and stars, who is even lovingly termed as “The Best Trip Advisor” by guests. He also cultivated three “golden keys” in just a few years. Fu Xianwei has always been on the way to provide golden key service with craftsmanship spirit and make service become real core competitiveness.
The motto of Gingko College is the criterion of cultivating people
Never forget why you started
Like millions of Gingko students, Fu Xianwei is deeply impressed by the motto of Gingko College. In his opinion, “Cultivating Service Awareness, Learning by Practicing” is the best interpretation of Gingko College. During 16 years of his hotel career, Fu Xianwei had his moments of confusion and thought about giving up. “But when I meet customers who thank me for my service, my adherence to the principles encourages progress, and my sincere attitude always creates miracles. Standing in the hotel industry, we need long-term passion and persistence, to abide by the standards with constant enthusiasm, and to draw close to people with sincerity. This is the secret formula of my work and the wealth that the Ginkgo Spirit has brought me.” Fu Xianwei’s words and deeds sparkle with joy, satisfaction and happiness.
“As a student of Ginkgo College, I will abide by the Ginkgo Spirit, adhere to the standards of Ginkgo, apply what I have learned into practice, keep improving, continue to take root in the golden key service, and deliver the golden key service to various industries all over the world.” Fu Xianwei has been consistent in the past 16 years, and the same is true in the future.
At the graduation ceremony, Fu Xianwei also gave encouragement and expectation to the students on campus: “I hope you guys can feel the beauty of life, study and work by heart, pursue your dream with enthusiasm and persistence, pursue excellence, create miracles, and write your own “Gingko Story” on the broad stage of life in the future!”
“Cultivating Service Awareness, Learning by Practicing” is the spiritual brand and professional cornerstone of Gingko students from generation to generation. We hope that our students, like alumni, will take a down-to-earth attitude, combine knowledge with practice, stick to ordinary posts, stretch their sights to the world, and experience the happiness of life while adhering to why they start.
A Gingko Graduate Huang Weiqiang─ “Try more·Position yourself accurately”
On April 11th, a sharing meeting by an alumnus of the Tourism Management Department entitled “How to Realize Self-worth during Internship” was held as scheduled in Room A1119 on campus. The keynote speaker was Huang Weiqiang, an outstanding undergraduate alumnus of the Tourism Management Department who graduated in 2015. Currently, he is the founder of Moment Tree Travel and Business Vehicle Team, the general manager of Moment Tree International Travel Agency Chengdu Co., Ltd., the general manager of Moment Tree (Chengdu) Outdoor Co., Ltd., and the executive director of Chengdu Liu Liu Le Hotel Management Co., Ltd.
In the lecture, by sharing his internship experience after graduation from the college with the students on campus, and introducing the current employment situation as well as the methods of overcoming fear in the workplace, Huang Weijiang won the applause and recognition of the students from Tourism Management Department at the scene, with his professional attitude and humorous speaking style.
Graduating from Tourism Management Department, he discovered and improved himself in practice time and time again, and found the most suitable position for himself. Now, he returns to his alma mater with a lot of “quality stuff”. Bypassing on his experience, he encourages and supports the student on campus to pursue their dreams bravely.
Learn to position yourself
Take the first step bravely
Huang Weiqiang’s “growing path” is not always easy. When he just began to work, he also had the same confused period. Huang Weiqiang said, everyone experiences confusion in his youth. During the period filled with confusion, one can position himself by daring to try. “In my senior year, I did a lot of work, such as internship planning, sales, developing direct customers, tour guides and so on,” said Huang Weiqiang. After trying to get in touch with different kinds of work, he gradually made clear his direction through adjusting himself to each job and self-summary. In the first year after graduation, Huang Weiqiang managed to find his first real job which suited him best.
In the Q&A session, Huang Weiqiang asked the students a question: “How many people know what they want to do in the future?” Most students were unable to answer this question. Immediately, Huang Weiqiang put forward a viewpoint that “The first job is very important.”. Then, how should one choose the job which suits him best?
After encouraging the students of Gingko College to think, then, Huang Weiqiang put forward three important words on this issue: positioning, analysis, choice. First of all, position your personality, interests and abilities, so as to judge what kind of jobs are suitable for you. Secondly, analyze self-ability, industry prospect and market capacity, and select more promising industries in suitable jobs. Finally, choose the most suitable job among these occupations.
According to Huang Weiqiang, the right choice in the first job can not only save us from taking many “detours” ，but also give us more time to improve our ability and make us better.
Learn to position yourself accurately
Properly break away from the workplace
When Huang Weiqiang talked with us about the workplace, he shared several “tricks” at the workplace in a humorous way, which are also the summary of his continuous work experience. First, in the face of colleagues, you don’t need to compromise on everything. You need to recognize whether the relationship between the other party and yourself have reached the stage of friends, and you can get along well with each other. Unnecessary communication can be avoided. After all, the number of friends doesn’t matter, but the quality of friends matters. Second, in the face of superiors, you don’t need to flatter them all the time. Leaders value ability rather than compliment. Constantly improving yourself is more useful than flashy stuff. Third, in the face of customers, you should achieve well-balanced tension and relaxation, avoid extremes that are dangerous, and learn to leave wiggle room for the other party.
Huang Weifang’s humorous words touched every Gingko student present. Facing the students on campus, Huang Weifang gave his own suggestions and wishes. He said: “Don’t think you are very ordinary. If you can do a good job in every ordinary thing, you are extraordinary. Do what you believe, which will make you shine. I wish every student of Gingko College can find his or her favourite job. I wish you a bright future. I am waiting for you in the future!”
Riding the Wind and Waves in Workplace
On April 7, a 2021 hotel and tourism field special internship double-election theme lecture entitled "What can we get from the internship" was held in classroom A1121 in College. The speaker Wang Yudan, an excellent alumnus of the 2006 Tourism Management undergraduate, is the Human Resources Director of Hilton Chengdu.
With the infectious language and dynamic style, Wang Yudan shared the hotel work experience and sorting out the understanding of hotel internships for the college students, winning applause from the students of the Hospitality Department, Tourism Department and Foreign Language Department at the lecture site. The speech hit directly the pain points of the college students entering the workplace, attracting the students to nod their heads in recognition.
This is Wang Yudan, who graduated from the Tourism Management major of Gingko College, and has been deeply involving in the Hotel Industry for 11 years. Now, with the realized dream and the encouragement to the younger students, she returned to her alma mater and deliver the workplace spirit of "live and learn" to the younger students.
The workplace is not afraid of "returning to zero"
More possibilities for the guard changing
After graduating from Gingko, Wang Yudan entered the Sheraton Chengdu Lido Hotel, where she grew from an intern to a hotel lobby supervisor. From then on, she was working for the Howard Johnson Resort Zhuhai Lingding, Crowne Plaza Chengdu High-tech Hotel, and Hilton Chengdu. After entering the Chengdu Hilton Hotel in 2015, Wang Yudan stepped from a learning and development manager to a human resources manager, finally to a human resources director. When it comes to career paths, Wang Yudan doesn't feel hard. "For so many years, from the internship to the experience of rotating various positions to familiarity, this has deepened my understanding of various types of work; as long as I achieve the ceiling of the position, I will choose to return to zero, start over, change to other positions, and to discover the unlimited potential in the workplace ." Wang Yudan talked eloquently, "There are many people who are better than you in the workplace, so you should learn when you grow old."
Speaking of the summary of 11-year workplace experience, she threw out an English word “ASK”. “A” stands for “Attitude”, that is, life is a mirror, and when you face it with a positive attitude at work, you can gain more than pay; “S” stands for “Skill”, that is, only with excellent skills can you get a place in the fierce competition in the industry; “K” stands for “Knowledge”, that is only by continuously acquiring knowledge in the workplace can we enrich our lives and lay the foundation for future development.
Stepping into the industry with the professional knowledge
Using the industry experience to increase knowledge
There is a close connection between the Hospitality Industry and the Tourism Industry, which is Wang Yudan always emphasized in her sharing. In order to help Gingko students better understand the value of internships, Wang Yudan generously shared her experience in the hotel work and corrected the prejudice of the students against internships. Relying on her experience in the workplace, Wang Yudan vividly summarized the internship period as "Pain and happiness", and "pain" is reflected in "feet pain", "body pain" and "wallet pain". Everything has advantages and disadvantages. Because of her thoughtful etiquette and warm smile, Wang Yudan has a more thorough understanding of doing things well and perfection when she realizes that the internship is not easy.
For more than ten years, from a young girl who just came out of society to being a mother now, from a newcomer in the workplace to today's capable women, Wang Yudan's career path has been increasingly steady. Looking back on the four years in Gingko, Wang Yudan was full of emotion. She mentioned that acquiring professional knowledge in university is like building a house and laying a foundation. Only with the guidance of teachers, diligent study, and a solid professional knowledge system can the foundation be solidified, and the house will be better and firm.
Studying hard is the beginning of a virtuous cycle. Only with professional skills and knowledge can help interns enter the workplace steadily, and understanding each position through workplace internships, re-recognizing their own abilities can accurately establish the direction of development. Wang Yudan mentioned in the sharing that no one can do it overnight, and her own internship starts from basic-level positions such as cleaning the toilet and changing sheets. However, as long as you have a long-term vision and a dream, the hard work of the internship will be worth the value.
Wang Yudan's vitality and enthusiasm infect the colleagues and Gingko people. For another class of Hotel and Tourism students who graduated from Gingko, Wang Yudan sent her blessings: "I wish the students who graduated from Gingko will have a bright future, and bring the 'Gingko· Standard' to the industry for a Better Tomorrow!"
From a Gingko Graduate to an Entrepreneur
In Gingko College, we learn not only knowledge, but also various abilities and experiences. My alma mater, I will never forget what you have left me with.
—Gao Fei, a Tourism Management Graduate from the class of 2009 Tourism Management Department
Studying in Gingko College of Hospitality Management
Devoting enthusiasm to tourism management major
Energetic Gao Fei always has an endless supply of energy. Starting from the major of tourism management, Gao Fei has begun travelling since his sophomore year. He has backpacked to more than a dozen cities alone to broaden his horizon and knowledge, while thinking about the prospects of his major in future development. While studying in Gingko College, he did not want to let go of any outdoor time. Playing basketball with his classmates after study has become a necessary leisure activity for Gao Fei. The Gingko basketball court has become one of the most unforgettable parts of his memory.
Not wasting the college life, and not indulged in the online game world, as a tourism management major, Gao Fei recently mentioned the impact of his major, full of emotion. “The time in Gingko went so fast, and I’m glad I had a clear goal in college. Because of my love for travel, I applied for tourism management major, which requires not only students’ professional abilities, but also their interpersonal and communication skills.” Gao Fei said that his clear goals, firm direction, down-to-earth walking and good interpersonal skills have created conditions for effective communication in work and life and laid a solid foundation for a better life and the development of a career. Gao Fei also offers his advice to the students in the Department of Tourism Management: “Seize your time in college. Make more friends. Read more books. Play more ball games and do more sports. Stay up less and play fewer online games. Let yourself shine!"
Turning his passion for his major into motivation for his future career, Gao Fei successfully entered the tourism industry after graduation and started his career struggle.
Stepping into Career
Paving the road to his ideal with his major
In 2012, he entered the tourism industry to do outbound sales; in 2014, he was promoted to Sales Manager; in 2016, he independently created the special line brand “Gingko Holiday”; in 2018, he independently chartered flights and operated two airplanes of Chengdu—Da Nang and Hefei—Da Nang; in the same year, he founded Vietnam Domestic Tour Operator Company; in 2020, he founded Guizhou Zaojiu Travel Agency Co., Ltd. Gao Fei’s entrepreneurial journey continues.
With the solid professional foundation laid during his college years in Gingko College, coupled with the advanced experience in the market which is absorbed in the industry, Gao Fei polishes his life with a serious attitude. When asked about the knowledge, skills and experience required for a job in the tourism industry, Gao Fei summed up his development process with a concise answer, “Lead a life with a serious attitude.” Every road is not in vain, and a moment of it is worthy. This has been Gao Fei’s life creed since he stepped into Gingko College.
The road of starting a business is hard and happy. The workplace always attaches importance to results. When working hard in the enterprise, Gao Fei pays twice as much effort as others and gains twice as much effect. After starting a business, although life and work are inseparable, the spur of the ideal makes Gao Fei brave enough to move forward. When it comes to entrepreneurship, Gao Fei laments that one should find the team first and then find the resources; and when the goals of the core team tend to be the same, the enterprise can go further.
From “a Gingko graduate” to “a worker” and then to “an entrepreneur”, Gao Fei is improving himself steadily step by step. In the interview, he expressed his gratitude. As a Gingko alumnus, the school motto of “Cultivating Service Awareness, Learning by Practicing” has always been kept in his mind. At present, he also wants to repay the cultivation of Gingko College and promote more labor employment through entrepreneurship. Gao Fei said that study in Gingko helps him gain not only book knowledge, but also the comprehensive quality and industry experience. Gao Fei wishes the college will get better and better, and wishes the students of the Department of Tourism Management to be able to look up at the stars with their feet on the ground.